The Closet Project LLC — Terms & Policies

Resolving Concerns

We will work with you to find a solution. Modifications or customizations beyond your original order may incur extra fees — a minimum $75 trip fee applies. Any changes are clearly documented in writing before work begins.

Guarantee

Our guarantee covers standard wear and tear under normal use. Damage from unauthorized modifications, misuse, or third-party interference is not covered and will incur charges for necessary repairs and associated travel.

Photo & Marketing Consent

Unless you complete a waiver, you consent to photographs being taken for marketing and company use. These images capture the process before, during, and after — but will never feature any individuals or personal details.

Professional Correspondence & Expectations

We expect professional correspondence and realistic expectations from all parties. These policies are set by the company to ensure sustainable operations, and they are non-negotiable.

Community Connection

We strive to build a close relationship with our community. Please remember we are human — don't penalize us for minor human errors or limitations. We will always make every attempt to work with you through any concern that may arise.

Direct Resolution

If you have a concern, please contact management directly first. We want the opportunity to address and resolve it for you before anything goes public.

Employee Non-Solicitation & Direct Engagement Prohibition

Clients, homeowners, and third-party affiliates are strictly prohibited from soliciting, contracting, hiring, or engaging any employee, independent contractor, or crew member of the Company for any private, side, or off-book work — whether during or after active company project engagement. Company employees are under strict employment contracts mandating immediate termination upon accepting or performing any unapproved work directly for a client outside of official company dispatch. Because the Company invests heavily in vetting, recruitment, and a mandatory 2-week specialized training program for every crew member prior to field deployment, any breach of this policy inflicts direct, irreparable harm and economic loss upon the Company.

Liquidated Damages & Finder's Fee

In the event a client directly engages, solicits, or employs a company worker outside of authorized company channels, the client agrees to pay an immediate Liquidated Damages and Finder's Fee of $7,500 per individual worker. This figure is designed to offset recruitment, vetting, and dual-training replacement costs, and reflects the actual operational harm incurred: approximately $1,500–$3,000 in sourcing and vetting overhead per vacancy, plus $3,600–$6,000 in direct 2-week (80-hour) specialized training investment per employee — a total baseline reinvestment value of $5,000–$10,000 per occurrence depending on the specialized skill tier.

Right of Offset and Application of Funds

In the event a client violates the Company's non-solicitation, unauthorized scheduling, or labor policies — resulting in the assessment of the stipulated Liquidated Damages and Finder's Fee — the Company reserves the absolute legal right to offset, deduct, and apply any or all existing client payments, unallocated material deposits, or project balances currently held by the Company directly against the outstanding fee balance, to the fullest extent allowed by law.

Zero Refund on Breached Projects

If an open order or active project is canceled or ceased by the Company due to a policy violation, any funds currently held for unperformed labor or future project phases will be immediately reallocated and credited toward offsetting the accrued recruitment, dual-training replacement, and administrative damages incurred by the Company.

Balance Due

If the total calculated liquidated damages and replacement training costs exceed the remaining funds or deposits currently held by the Company, the client remains legally responsible for the remaining balance, payable immediately upon demand.

Release of Further Obligations

Exercising an offset due to client breach completely releases the Company from any remaining performance obligations, warranties on unfinished scopes, or timeline commitments under the open order.

Exclusion of Liability for Unauthorized Labor & Schedules

All project timelines, sequencing, logistics, and labor dispatches must be scheduled, managed, and executed exclusively through the Company. The Company's Certificate of Insurance (COI), bonding, and liability coverages strictly and explicitly do not cover, extend to, or indemnify any work, property damage, personal injury, or timeline losses resulting from unauthorized schedules, unapproved private arrangements, or direct "side work" performed by company employees or third-party actors outside of official company oversight. The client assumes 100% of all financial, legal, and structural liability for any damages, delays, or safety incidents arising from unauthorized labor or uncoordinated schedule deviations.

Right to Review, Suspend, or Cancel Open Orders

The Company reserves the absolute right to review, audit, suspend, modify, or completely cancel and cease all outstanding open orders, estimates, or active projects immediately upon discovering any breach of company policy, unauthorized scheduling bypasses, direct employee solicitations, or fraudulent payment or dispute claims by the client. In the event of such a cancellation, all unperformed work will be halted, deposits for unallocated materials will be reviewed per contract terms, and the Company shall be held harmless for any real estate listing deadlines, project delays, or secondary consequences arising from the termination of the business relationship.

Service Refusal

We reserve the right to refuse or discontinue service to anyone exhibiting threatening, abusive, or belligerent conduct. Such conduct may result in delays, suspension of work, or termination of services without further obligation.